WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2 – 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment.

Please make sure to provide the correct shipping address. julianerojas.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. julianerojas.com will not be held responsible for customs taxes.

WHERE ARE MY ITEMS COMING FROM?

We have 2 product production warehouses in Vietnam and the United States. The warehouse in Vietnam will serve orders to international countries except the United States. The warehouse United States will service all United States orders.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

PAYMENT METHODS ACCEPTED

There are 2 ways you can pay for your julianerojas.com orders:

  • PayPal
  • Credit Card via Paypal

HOW TO RETURN FAULTY GOODS?

Your item is eligible for return if at least one or more cases listed below happens:

  • The printed image is not clear.
  • Package received wrongly against the order.
  • Damaged due to delivery: torn, dirty…
  • The order is not in the right size.
  • Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. julianerojas.com will refund or exchange an item when the issue is verified to be correct.

You can read more about our Return and Refund policy.

Contact us if you have any question or problem:

Our Store Info in USA
🏠 850 QUARTERHORSE TRL, Castle Rock CO 80104, USA.

Email : [email protected]

Phone : +1-310-924-9007


Our Store Info in VN
🏠 206 Thanh Binh, Ha Dong, Ha Noi 100000, VN.

Email : [email protected]

Phone : +84-963-888-888