When you order from julianerojas.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment.

The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, production and packing for shipment.

Shipping time: The time for your item(s) to tarvel from our warehouse to your destination.

  • US Warehouses:
    • Order from USA: usually 3-5 business days.
    • Other countries: using VN Warehouses.
  • VN Warehouses:
    •  Order from USA: using US Warehouses.
    • Other countries: usually 10-15 business days.

I ordered 2+ items, but only received one… where’s my order?

When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t worry if you don’t receive all of your items at once…they are on the way.

In addition, the transit time depends on where you’re located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

Contact Us if you have any question or problem:

Our Store Info in USA
🏠 850 QUARTERHORSE TRL, Castle Rock CO 80104, USA.

Email : [email protected]

Phone : +1-310-924-9007


Our Store Info in VN
🏠 206 Thanh Binh, Ha Dong, Ha Noi 100000, VN.

Email : [email protected]

Phone : +84-963-888-888